Network Technician I

Job Description

Installs and configures workstation, server and network solutions, along with routers, switches, network analysis, firewall installation and remote management services. Performs standard system administration duties including server installation, system/application installation and patch management, Windows issue resolution, log analysis and others. Configures, tests and maintains LAN/WAN equipment and services including switches, routers, firewalls, and VPN.

• Provides on-site and telephone technical support for Nex-Tech customers.

• Works directly with internal and managed services customers with regularly scheduled maintenance for troubleshooting and maintaining network systems for customers that have contracted Nex-Tech as their IT department. Monitors customer networks through remote maintenance to allow Nex-Tech to be proactive instead of reactive when issues arise, which will help guarantee maximum uptime for the customer. Monitors customer networks’ OS versions and service pack levels to help guarantee that the customer has the most current security pack and virus definition level available.

• Tracks time and expenses for billing purposes.

• Researches applicable new and alternative technologies.

• Performs other miscellaneous duties as assigned by management. Engages in regular and periodic reviews with supervisor. Accepts direction with positive attitude.

Qualifications

High school diploma or equivalent.

CompTia A+ certification, Security+ certification, or equivalent required. Alternatively, candidate must have the ability to obtain these certifications within six months of hire date.

Candidates must consent to a background check as part of the conditional offer.

• Knowledge of Company policies, procedures, products, and services.
• Familiarity with computer technology and terminology.
• Proficiency in diagnostic testing software and troubleshooting procedures.
• Basic understanding of electrical and electronic circuitry.
• Ability to operate personal computers and related software.
• Strong analytical thinking and problem-solving skills.
• Excellent communication skills with customers, coworkers, and business contacts.
• Physical capability to test and repair equipment in cramped areas.
• Capacity to organize, prioritize, and manage multiple assignments under time constraints.
• Valid Kansas driver’s license required.
• Team player mentality with the ability to work effectively in a collaborative environment.

Job Responsibilities

• Install and configure workstation, server, and network solutions, including routers, switches, firewalls, and VPNs.
• Perform standard system administration duties such as server installation, patch management, and log analysis.
• Provide on-site and telephone technical support for Nex-Tech customers.
• Conduct regularly scheduled maintenance to troubleshoot and maintain network systems.
• Monitor customer networks remotely to proactively identify and resolve issues.
• Track time and expenses for billing purposes.
• Stay abreast of new and alternative technologies through research.

Salary/Pay

Starting hourly wage of $25.45 or more, based on experience.

• Enjoy a 2% flat contribution to your 401(k), regardless of participation 
• 401(k) also includes Company Match up to 6%
• Paid Vacation and Sick Leave, with carry over 
• Full Coverage Health Insurance, option of Company funded deductible 
• Free Nex-Tech Internet & discounted services
• Profit Sharing Bonus
• Paid Maternity Leave
• Encouragement and tools for personal growth & more

Closing Date

April 19, 2024