Introduces students to foundational computer support skills, including basic hardware, software, operating systems, networking, and troubleshooting concepts used in entry-level IT support roles. Print Degree Map Year 1 - Fall Fall Course Code Course Title Credit Notes CSS 100 Introduction to Computers and Applications 3 Prerequisite(s): None × Introduction to Computers and Applications : CSS 100 This course serves as an introduction to computer concepts and will teach students to use computers for basic tasks. This course will also introduce students to information technology concepts to prepare students for the CompTIA Tech+ exam. Prerequisite(s): None CSS 105 CompTIA A+ Core 1 3 Prerequisite(s): None × CompTIA A+ Core 1 : CSS 105 This course offers training in essential hardware and networking technology concepts necessary for supporting computer systems. Students will develop a foundational understanding of mobile devices, networking basics, computer hardware components, cloud computing and virtualization, and hardware troubleshooting methodology. Prerequisite(s): None CSS 110 CompTIA A+ Core 2 3 Prerequisite(s): CSS 100, 105 × CompTIA A+ Core 2 : CSS 110 This course offers training in computer software, operating systems, security, and operational procedures. Building on A+ Core 1 concepts (hardware and networking), students will develop a complete foundation for computer support competencies. Prerequisite(s): CSS 100, 105 CSS 115 CompTIA Network+ 6 Prerequisite(s): CSS 100, 105, 110 × CompTIA Network+ : CSS 115 This course provides training covering networking competencies required for success in the computer support field. Students will be equipped with the knowledge and hands-on skills required to design, implement, manage, and troubleshoot wired and wireless networks. Students will explore core networking concepts, enabling them to configure network devices, implement security measures, and successfully and systematically troubleshoot network problems. Prerequisite(s): CSS 100, 105, 110 CSS 120 Computer Helpdesk Fundamentals 2 Prerequisite(s): CSS 100, 105, 110, 115 × Computer Helpdesk Fundamentals : CSS 120 This course will equip students with essential service and support skills for customer support IT roles, emphasizing effective communication and problem solving. Students will hone their skills to troubleshoot technical issues, assess user needs, and communicate clearly. Students will be prepared to deliver professional user support in a variety of computer support environments. Prerequisite(s): CSS 100, 105, 110, 115