Computer Support Specialist - Certificate B

This course serves as an introduction to computer concepts and will teach students to use computers for basic
tasks. This course will also introduce students to information technology concepts to prepare students for the
CompTIA Tech+ exam.

Prerequisite(s): None

This course offers training in essential hardware and networking technology concepts necessary for supporting
computer systems. Students will develop a foundational understanding of mobile devices, networking
basics, computer hardware components, cloud computing and virtualization, and hardware troubleshooting
methodology.

Prerequisite(s): None

This course offers training in computer software, operating systems, security, and operational procedures.
Building on A+ Core 1 concepts (hardware and networking), students will develop a complete foundation for
computer support competencies.

Prerequisite(s): CSS 100, 105

This course provides training covering networking competencies required for success in the computer support
field. Students will be equipped with the knowledge and hands-on skills required to design, implement, manage,
and troubleshoot wired and wireless networks. Students will explore core networking concepts, enabling them
to configure network devices, implement security measures, and successfully and systematically troubleshoot
network problems.

Prerequisite(s): CSS 100, 105, 110

This course will equip students with essential service and support skills for customer support IT roles, emphasizing
effective communication and problem solving. Students will hone their skills to troubleshoot technical issues,
assess user needs, and communicate clearly. Students will be prepared to deliver professional user support in a
variety of computer support environments.

Prerequisite(s): CSS 100, 105, 110, 115

This course will build foundational skills in students in the areas of computer programming and scripting, with
a focus on practical problem-solving. Students will learn to write, test, and debug basic programs, while also
exploring scripting techniques for task automation and system interaction. Through hands-on projects and realworld
scenarios, learners will gain experience designing solutions and selecting appropriate tools for various
computing tasks.

Prerequisite(s): CSS 100, 105, 110, 115, 120

This course introduces students to foundational and advanced cybersecurity principles through applicable
hands-on learning. This course covers threat identification, risk management, and the implementation of security
controls across networks and systems. Students will gain practical experience in configuring firewalls, responding
to incidents, and designing resilient security schemes.

Prerequisite(s): CSS 100, 105, 110, 115, 120, 125

This course teaches students the essential skills required to install, manage, secure, and troubleshoot physical and
virtual servers in modern IT environments. Students will work hands-on with server hardware, operating systems,
virtualization, and disaster recovery strategies. Real world scenarios will be taught, involving on premise, hybrid,
and cloud infrastructures.

Prerequisite(s): CSS 100, 105, 110, 115, 120, 125, 130

This course introduces students to the foundational concepts and technologies of the Internet of Things (IoT),
emphasizing both practical implementation and security. Students will explore how IoT connects devices, data,
and people. Students will gain experience configuring devices, analyzing data, and applying security protocols.
Through real-world scenarios students will develop the skills to design, deploy, and protect various IoT systems.

Prerequisite(s): CSS 100, 105, 110, 115, 120, 125, 130, 135