Electronic Banking Specialist

City Marysville
State Kansas
Schedule Full-Time
Company Name United Bank & Trust

Job Description

This position provides support to external and internal customers on Retail Online and Business Online products and services related to these products.  In addition, the position provides support in online product implementation.  The position also includes performing other various tasks as assigned.

EEOE M/F/D/V

Qualifications:

  • Associate Degree or Industry Certification preferred
  • Working knowledge of Microsoft Office products including Outlook, Word, and Excel
  • Excellent ability to communicate via phone and e-mail
  • Problem resolution capabilities
  • Extreme attention to detail
  • Previous banking experience preferred but not required

Job Responsibilities

  1. Customer Service Support
    1. Provide high level of support to internal and external customers, assisting with Retail Online and Business Online products and services
    2. Respond to emails received from Retail customers and Business Online customers
    3. Troubleshoot access issues and payment delivery issues
    4. Provide policy and procedure guidance to bank staff
  2. Assist Retail Online customers
    1. Assist with password resets via telephone
    2. Troubleshoot any access issues
    3. Provide support for new service implementation 
  3. Assist with Business Online 
    1. Setup of Business Online Clients and users for the following services
      1. Inquiry
      2. Transfers
      3. Bill Pay
      4. Wire
      5. RDC Desktop and Mobile Deposit
      6. ACH Origination
      7. Online Wires
    2. Provide assistance to branch staff on completing Business Online documents
    3. Assist customers with password resets and token issues
    4. Assist with Annual Reviews and Quarterly Reporting
    5. Provide support for new service implementation
  4. Assist with ACH Origination
    1. Review incoming files and verify the file is within guidelines for the Originator
    2. Provide secondary review for Originators when needed
    3. Process Over the Limit and Same Day ACH reviews when needed
    4. Assist Originator with file transmission issues
       
  5. Bill Pay assistance
    1. Research Bill Payment issues for Retail and business customers
    2. Determine the correct process for stopping a payment when needed
  6. Payments
    1. Provide support for Zelle payments including access issues, payment inquiries, releasing payments in accordance with department procedures, and submitting payment disputes to third-party service provider
    2. Provide support for external transfers including access issues, inquiries, suspensions and un-suspensions in accordance with department procedures
  7. Other duties
    1. Assist with duties assigned as part of the day to day functions of the Electronic Banking and Operations department

How to Apply

Please submit your resume to hr@ubankonline.com referencing interest in the Electronic Banking Specialist position.

Closing Date



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