Exteriors Lead

Job Description

The Exteriors Lead position, reporting directly to the Project Manager, encompasses various responsibilities throughout the project production process.  The Exteriors Lead is responsible for a variety of job duties to assist with project completion, including but not limited to constructing retaining walls, operating heavy equipment and assisting with pool installation.  Additionally, they utilize hand tools, power tools and other necessary equipment to complete job tasks.

Qualifications:

• Minimum 2 years experience specializing in Exterior-focused projects, such as patios, pergolas, Window and Siding Installation and heavy equipment operations. Pool Installation experience preferred but not required. 
• Ability to read and interpret blueprints, drawings and specifications.
• Competent in the use of power tools 
• Physical ability to perform the job duties in all weather conditions.
• Basic measurement and calculation skills
• Ability to follow safe working procedures
• Excellent observation skills and strong attention to detail.
• Good analytical and problem-solving skills.
• Ability to work independently with little supervision, and as part of a team
• Ability to read, write & speak English fluently 
• Must possess a valid driver’s license

Job Responsibilities

The Exteriors Lead holds a pivotal role within the FHI team, carrying significant responsibilities across various departments and stakeholders. Acting as a representative of authority in the absence of Project Managers, they oversee the day-to-day tasks on site, ensuring project cadence and completion. They are entrusted with responsibilities to customers, production and sales/design departments, supervised employees, as well as upholding the company's reputation and profitability. Additionally, it is their duty to provide support to the Project Manager in field production matters whenever possible. 

Design:

• Review all design information and documentation prior to each project. 
• Request from your PM, if required, any design information to complete the project in an effective and quality manner. 
• Supply Project Manger with information from the site as may be required by Design to complete their work. 
• Inform PM of any installation issues as discovered with regards to design details and/or products. 
• Work with PM to solve material, product, and installation issues as they arise. 
• Be familiar with and understand the Perfect Plan Process. 

Sales/Marketing:

• Enable future FHI sales by excelling at your role as Exteriors Lead, by ensuring clean and safe work sites, by ensuring appropriate site conditions and conduct, by helping FHI create happy customers, by exceeding the customer’s expectations whenever possible. 
• Being aware of the customer’s home and notifying the Project Manager of obvious upcoming projects and any discussions of upcoming work. 
• Maintain a very clean and tidy exterior project environment. 
• Always maintain Job Sign installations in good condition. 
• Ensure neighbors view FHI as a quality, clean, safe, polite, and non-disruptive company. 
• Engage customers, neighbors, and others in a friendly and polite manner, allowing for referral opportunities to develop for FHI. 
• Be open to any referral discussions or opportunities that may arise. Inform the OM if any such discussions take place. 

Production: 

Leads are responsible for the efficient and timely construction of their projects. To that end, specific production responsibilities include: 

Prepare For Projects: 

• Provide input on projects start dates with the Project Manager. 
• Thoroughly review and understand Hand Off documentation. 
• Request any additional information needed from project binder documentation. 
• Collaborate on project schedules in collaboration with the Project Manager. 
• Discuss critical labor, purchasing, and material issues with the Project Manager. 
• Review selected trade and vendors with the Project Manager for upcoming projects. 
• Monitor and impact project labor requirements based on estimates and scope of work, along with PM’s plan for the project. 
• Address safety and security concerns related to the project. 
• Organize initial mobilization of the work site, including material staging and site layouts. 
• Develop a dust management plan to maintain a clean job site. 

Manage Projects: 

• Provide on-site supervision of all FHI labor, trades and vendors working on your projects. 
• Holds the ability to make decisions in the moment, in the absence of Project Managers guidance. 
• Ensure, always, the safety of all customers, employees, trades, vendors, and other visitors to your sites. 
• Always interact positively with the customer. 
• Manage customer service and satisfaction with respect to the site. 
• Order site materials, including job-start materials, in a timely manner. 
• Supervise site preparation, set-up, dust and damage protection, security and safety requirements at job start. 
• Interpret and layout the project as per the provided design information, communicate to site personnel and trades as required. 
• Review all take-off sheets to support the PM for material ordering in a timely manner. 
• Assist, when necessary, the scheduling and coordination of deliveries for project materials. 
• When needed the Exteriors Lead may be required to help assemble project materials at the FHI Office. 
• Ensure all materials delivered to site are as per design and selection requirements, in good condition, are stored appropriately and are ready for installation. 
• Ensure site personnel and trades are prepared to complete their work with appropriate design, installation, tools, materials, and knowledge to complete their designated tasks. 
• Manage on-site FHI labor requirements for all your projects, coordinating with PM and other Leads. 
• Review, with the PM, project schedules & project labor usage on a weekly basis. 
• Communicate and ensure the execution of customer, trade, or site driven Change Orders, through the FHI Change Order process. 
• Ensure the highest level of quality possible on every project. 
• Understand and actively work to control production costs including, labor costs (manpower & production output), material costs (quantity & waste factors), trade contractor costs (overruns & extras), and equipment usage & rentals. 
• Ensure that the proper Cost codes are being tracked for tasks performed and that all FHI personnel are clocked in under the correct project name. 
• Notify PM when projects are ready for inspection and coordinate an inspection time. 
• Maintain and organize job binder including plans, specifications, change orders and job-related communications. 

Site Duties: 

• Responsible for hardscape construction such as retaining walls, patios, pergolas, window & siding, heavy equipment operations and pool installation. 
• Maintain regular communication with customers to ensure satisfaction. 
• Assign work to carpenters on-site in coordination with the Project Manager. 
• Uphold FHI quality standards in all installations and duties. 
• Ensure safety compliance for yourself and others on-site. 
• Train junior staff in FHI field processes and guidelines. 
• Provide guidance on project cleanliness, safety, efficiency, and customer service. 
• Ensure availability and proper maintenance of required tools. 
• Monitor the use and storage of company tools and equipment. 
• Perform routine maintenance on tools and report any issues promptly

Technology: 

• Ensure that daily log entries are entered, with job progress to include description of work done each day and photos of progress. (All entries should be entered by the end of the working day at the end of the week the work occurred.) 
• Have an in-depth understanding of BuilderTrend Functions to include, but not limited to: Daily Logs, Time Clock and Cost Codes, Documentation Folder Navigation, Schedule Screen, Budget screen and functions.
• Be familiar with FHI Cell Phone and technology policies. 

Estimating: 

• As with all FHI employees, the Exteriors Lead can and will impact the health of FHI through their dedication to good business practices and fiscal responsibility. 
• The EL will consider profitability as part of their design work for each project. 
• Support all FHI departments, as may be required, to maintain project budgets and profitability. 
• Support, enable and ensure projects are carried out within their allotted budget costs. 
• The EL will continuously search for, consider, bring forward and support the most efficient and effective products, processes, and policies. 

Leadership:

• The Exteriors Lead will embrace, support, enable and promote the FHI Core Values and Core Focus
  • The Exteriors Lead will always maintain a positive attitude towards FHI, other team members, office staff, vendors/trades, and FHI customers
  • Support and promote all FHI policies, procedures, and initiatives in a positive manner.
  • Bring any negative issues to the attention of the GM immediately. Provide recommendations for resolutions of these issues 
  • Ensure all non-employee vendors and trades maintain the highest regard for FHI when on our jobsites or communicating with our staff and/or clients
  • The EL will lead by example 
  • Consistently act with honor, dedication, and focus
  • The EL will continually educate and improve both professionally and personally.
  • Show an initiative to learn new skills, seek out the latest information and trends, grow creatively, and pursue continuous improvement 
  • Provide encouragement, recognition, constructive feedback and coaching to all team members 
  • Resolve all conflicts in a manner which benefits all parties involved
  • FHI, whenever possible, will support all employees both professionally and personally through training, education, and a positive, healthy work environment

Salary/Pay

$25.00 to $30.00/hour depending on experience

Closing Date

1 July, 2025