Sallie Mae Coronavirus Resources for Borrowers

Because of the impacts of COVID-19, Sallie Mae customers may be facing financial difficulties. If you are experiencing hardship due to COVID-19, you can contact them for any available payment assistance by:

  • chatting with SallieMae.com or through the Sallie Mae app from Monday through Friday between 9:00 a.m. and 6:00 p.m.
  • calling 800-472-5543 and using the automated system 24/7.
  • calling 877-604-8834 if you are past due on your payments.

For additional information, please visit Salliemae.com/coronavirus and check out the latest information regarding the coronavirus, precautionary tips, and up-to-date travel guidance at the CDC coronavirus site.

Chat