Technology Support Consultant

City Topeka
State Kansas
Schedule Full-Time
Company Name Kansas Bureau of Investigations

Job Description

The Kansas Bureau of Investigation is accepting applications to fill multiple IT Technology Support Consultant position.  The KBI is an assisting law enforcement agency that supports the Kansas Criminal Justice Information Systems and all law enforcement agencies in the state of Kansas.  Our IT environment exposes technicians to a variety of exciting enterprise systems, lab equipment and specialty devices.  Working for the KBI provides a great sense of pride and accomplishment.

The primary responsibility of this position is to advise and assist computer users in a distributed computing environment. Work involves supporting computer and storage hardware, system software, and peripherals.  Additionally includes troubleshooting local area (LAN) or wide area (WAN) networks.  Exceptional customer service and communication skills are needed.

Experience with configuration of Network Switches, Virtual Environments, Active Directory/Group Policy, Linux, Server Backup Solutions, Patch Management, IIS Configuration are highly recommend. Additional experience with SANs, Scripting/Coding and other Enterprise systems are a plus.

Applicants are expected to have a passion for learning and a drive for success.  The KBI Technology Support team is demanding at times and always rewarding.  


ADDITIONAL DUTIES

  • Additional duties and responsibilities may be added to the position description at any time.  The position description does not state or imply that these are the only activities to be performed by the employee(s) holding this position.  Employees are required to follow any other job-related instructions and to perform any other job-related responsibilities as requested by their supervisor.

Qualifications:

Education

  • High School Diploma or equivalent

Licensing & Certification

  • Driver License (Occasional travel is expected)

Minimum Qualifications

Three to five years configuring, installing and troubleshooting of operating systems, software, hardware and connecting peripherals.  Education may be substituted for experience as determined relevant by the agency.

Preferred Qualifications

  • CompTIA A+ and Network+ Certifications, MSCE or other relevant certifications
  • Network Troubleshooting Experience
  • Experience/Familiarity with:
    • Windows 10
    • Server 2012/2016
    • Exchange Server 2019
    • VMware vCenter and ESXi
    • Cisco Switches
    • Various Linux systems

Post-Offer, Pre-employment Requirements

  • As a condition of employment, you will be subject to a pre-employment process to include a polygraph examination, fingerprint based records check, and comprehensive background investigation, including reference check of past and present employers.  The pre-employment process will be waived for current KBI personnel who have previously completed the screening requirements

Job Responsibilities

Job Responsibilities may include but are not limited to the following:

  • Provides primary LAN/PC/Server support. 
  • Provides application orientation and basic customer IT training. 
  • Troubleshooting PCs, laptops, software, printers, drivers, faxes, and specialized agency applications.
  • Responds to employee questions by email, in-person, or over the telephone.
  • Assists customers in obtaining system repairs or conducting the repairs directly.
  • Recommends, installs, and configures new desktop systems.  Ensures user requirements are met with regards to applications installed.
  • Ensures agency security policy is enforced by patching workstations and servers and following best security practices.  Manages Antivirus solution on client and server side.
  • Assist provisioning new servers using traditional and virtual infrastructures.  Evaluates application requirements and monitors servers to ensure that service level agreements are met.
  • Develops or maintains procedures and reference material for system operation and technical support. Develops, maintains and publicizes business and system procedures for system users.  Develops and maintains training materials for users or system support staff.
  • Monitors server utilization and performance in a virtual and physical infrastructure. 

Salary/Pay

Hourly Pay Range: $18.26 - $24.37

Note: Salary can vary depending upon education, experience, or qualifications.

Closing Date

Chat