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Account Manager

City: Remote

State: Kansas

Post date: April 26, 2024

Schedule: Full-Time

Company Name: CivicPlus

Job Description

The Revenue Growth Account Manager is responsible for prospecting, pipeline management, and up-selling of our payments solution to existing clients. This role communicates the corporate value proposition to drive adoption of new payments functionality to existing clients. Your Impact: 
  • Up-sell current clients web-based payment solutions and services within an assigned territory
  • Understand the payments product, technical infrastructure and be able to translate this knowledge into applicable solutions for clients
  • Work with Account Executives and Customer Success Managers to manage a portfolio of clients and provide effective relationship management to optimize client satisfaction, growth and retention
  • Meeting or exceeding goals for assigned territory
  • Communicate the company's value proposition over the phone and via email in a clear and concise manner Generate new opportunities through a variety of methods
  • Perform technical demonstrations of payment systems and functionality
  • Complete communications with assigned clients in the required timeframe
  • Analyze and compile accurate responses to client requests
  • Perform other duties as assigned
*Note: We know that excellent candidates can have all sorts of backgrounds and experiences, so please don’t hesitate to apply even if you don’t meet 100% of the listed requirements! We offer competitive salary and benefits packages, including health insurance, retirement plans, flexible time off, and a commitment to Diversity, Equity, Inclusion, and Belonging. If you are passionate about technology and want to make a meaningful impact in your community, we’d love to hear from you.We are an equal opportunity employer and value diversity at our company. We desire to have our employees reflect the diverse communities we serve, and we recognize that diverse and inclusive teams lead to more innovation and better financial returns. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Compensation and Benefits:
  • Estimated Salary Range: $36,500 - $48,900 annually. The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience and is based on a 40-hour work week.
  • Potential Variable Pay-  Based on set quotas or targets
  • Benefits: Comprehensive health insurance, dental insurance, vision insurance, Flexible Time Off, 401(k) plan, and more.
What is our hiring process?
  • Introductory Call with a member of our Talent Acquisition team.
  • First Interview with the Hiring Manager
  • Second Interview- Panel Interview with up to 4 CivicPlus Team Members
    • Interview Project Activity- This activity is designed to give us insight into your problem-solving approach and methods.
  • Offer
Please note that the specifics of this process may vary based on the position you're applying for. About CivicPlus: CivicPlus® is a trusted technology company dedicated to empowering government staff and powering exceptional digital experiences for residents. With a comprehensive suite of solutions that combine to form THE modern Civic Experience Platform, we strive to create one-stop, frictionless, interactions that delight residents and help staff collaborate and work efficiently. As a result, government administrations that choose CivicPlus realize greater trust and satisfaction among their community members. Backed by over 25 years of experience and leveraging the insights of more than 850 team members, our solutions are chosen by over 10,000 customers and are used daily by over 340 million people in the U.S. and Canada alone. PLEASE NOTE: CivicPlus is currently unable to provide visa sponsorship for this position. Applicants must be authorized to work in the US. Employment Practices
  • CivicPlus is proud to be an Equal Employment Opportunity employer. At CivicPlus, we celebrate and support diversity for the benefit of our employees, products, clients, and communities we serve.
  • Upon receiving an offer of employment, candidates must complete required pre-employment screenings, which include a drug test and background screen. Offer of employment is contingent upon this post-offer screening process. All testing will be conducted by a licensed independent administrator, which will follow testing standards and background screens in accordance with state law.
  • We are committed to providing equal employment opportunities to all qualified individuals and will make reasonable accommodations for individuals with disabilities during the interview process. If you require an accommodation, please let us know in advance so we can make appropriate arrangements. We welcome and encourage candidates of all abilities to apply for this position.
Please be aware of scammers who may fraudulently allege to be from CivicPlus. These types of fraud can be carried out through copycat websites, fake email addresses claiming to be from our company, or social media. We do not ask for your personal information such as bank account numbers, identification numbers, etc through social media or chat-based apps, nor do we request or send money for the purchase of business equipment or request interviews via text message. If you suspect fraud, please report it to your local authorities, as well as reaching out to us at Recruiting@civicplus.com with any information you may have.Based on set quotas

Qualifications

There is no perfect candidate, but we are looking for:
  • Strong persuasive, analytical, and interpersonal skills
  • Strong CRM skills, preferably with Salesforce
  • Strong and consistent phone presence
  • Experience in payments preferred
  • Ability to prioritize multiple tasks/deadlines
  • Must have professional-level written and oral communication skills
  • Ability to have tough conversations that balance the needs of our clients and company
  • Ability to work at a computer and monitor for extended periods of time
  • Ability to be on the phone for extended periods of time
  • Ability to operate a multi-line phone system and respond to calls
  • Ability to use a keyboard and computer.
  • Ability to complete work in an acceptable timeframe; manage various detailed tasks and responsibilities simultaneously and with accuracy to meet deadlines, goals, and objectives; satisfy internal and external customer needs related to the job.
  • Ability to speak and make presentations to individuals or groups on technical subjects related to the job

Salary/Pay

Estimated Salary Range: $36,500 - $48,900 annually

How to Apply

https://www.civicplus.com/careers/

Apply Today

Closing Date

June 26, 2024