Implementation Consultant
City: Remote
State: Kansas
Post date: April 26, 2024
Schedule: Full-Time
Company Name: CivicPlus
Job Description
As the Implementation Consultant, you will work hand-in-hand with our clients, as well as the rest of the implementation team, to ensure a successful implementation process and a satisfied client experience. In this role, you will need to establish immediate rapport, quickly understand the scope of each project and the client’s needs, and tactfully address challenges and concerns when they arise. Additionally, you will ensure the client understands and utilizes the software to maximize productivity and ultimately their satisfaction. We’re excited to hire a new Implementation Consultant who can:- Serve as the face of CivicPlus to our clients from project kick-off to final launch of the software
- Work with the CivicPlus internal and client implementation project teams to design project scope, business requirements and implementation timeline
- Driving business process discussions and business requirements
- Identifying gaps between requirements and standard system functionality
- Assist in configuring and test the software to meet the defined project scope and client business requirements
- Anticipate and mitigate project risks and issues, confidently address all challenges, and escalate to appropriate parties when necessary
- Conduct virtual and onsite training and consultations as well as subject matter expertise that improve our client’s business processes
- Deliver extraordinary service that results in a referenceable client
- Estimated Salary Range: $61,700 – 87,600 annually. The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience and is based on a 40-hour work week.
- Benefits: Comprehensive health insurance, dental insurance, vision insurance, Flexible Time Off, 401(k) plan, and more.
- Introductory Call with a member of our Talent Acquisition team.
- First Interview with the Hiring Manager
- Second Interview- Panel Interview with up to 4 CivicPlus Team Members
- Interview Project Activity- This activity is designed to give us insight into your problem-solving approach and methods.
- Offer
- CivicPlus is proud to be an Equal Employment Opportunity employer. At CivicPlus, we celebrate and support diversity for the benefit of our employees, products, clients, and communities we serve.
- Upon receiving an offer of employment, candidates must complete required pre-employment background screen. Offer of employment is contingent upon this post-offer screening process. All testing will be conducted by a licensed independent administrator, which will follow testing standards and background screens in accordance with state law.
- We are committed to providing equal employment opportunities to all qualified individuals and will make reasonable accommodations for individuals with disabilities during the interview process. If you require an accommodation, please let us know in advance so we can make appropriate arrangements. We welcome and encourage candidates of all abilities to apply for this position.
Qualifications
There is no perfect candidate, but we are looking for:- Demonstrated experience with project management and software implementation methodologies, with a preference in the Permitting & Licensing industry
- Demonstrated experience translating customer business requirements into workable business solutions
- Customer relationship acumen
- Experience with problem solving and troubleshooting skills
- Ability to travel up to 30%
Salary/Pay
Estimated Salary Range: $61,700 – 87,600 annually. The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience and is based on a 40-hour work week.
Closing Date
June 26, 2024
